So today is yet another day…oh yeah I now remember what I wanted to blog about.
Equipping was a word Dr J. Maxwell taught me in his book, The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You.
I didn’t realize the different meaning of the word until he explained it to me.
I won’t be able to re-explain it exactly the way he did, but I’ll try.
Maxwell wrote about how he taught the staff, at his favorite restaurant, how he would like to be served.
It made sense.
I mean, if you value my business, as a patron, then you need to serve me the way I like. So that I can keep me as a customer.
How he would like to be treated from the moment he enters the restaurant, how things should be laid out for him during his stay, all the way up until he leaves.
Maxwell equipped them on how they can better keep him as a customer.
It’s a win-win situation, like Dr. S. Covey described in The 7 Steps to Highly Effective People.
Maxwell has a pleasant experience being services and they get to keep this internationally influential customer under their belt.
I decided to try this “equipping” idea on a colleague.
Integrity is one of my highest values, so when I loan you money and you say you will pay me back tomorrow, only for you to come up with a story when tomorrow comes, it violates one of my highest values.
It’s an insult to me.
And I don’t like to be disrespected.
Respect being another of my other top values.
So I gave it a shot.
My colleague asked for money from me again, and said he will pay me back at theend of our shift.
The time came when the reimbursement was due, and like a creature of habit, he asked if he can pay me tomorrow.
I replied that I could wait for tomorrow.
It caught him by surprise, usually I just say yes and allow people like him to walk all over me.
I didn’t feel like being a doormat that day.
I asked if I heard him right when he said he was going to pay me back at the end of our shift.
He said he did. I then asked what happened.
An question he couldn’t answer.
He proceeded gearing his mind and actions towards paying me back, like he said.
The way he threw the money back in my hands, was not with the same grace I loaned him with.
Which was fine, because it sets up one for two possible future scenarios:
- Next time he feels the need to request something from me, he just won’t.
- Next time he feels the need to request something from me, he knows he would need to deliver on time.
He has been equipped.
He might try me a few more times so he can try his luck.
I would then need to be consistent with my equipping him.
It puts me in a place of power and control. I hate being reactive.
How about you?